I would not fix the problems with these dolls. I would return and expect a doll that is in perfect condition. After all Mattel expects are money to not be defective. These dolls are made in China for very low wages.
I bought this piece when there was free shipping. It is a gorgeous addition to Molly's collection. I loved the pocket hanger for the door. I have a large collection and needed more room for Molly and Emiley's things. I just got a dowel rod and cut it to fit and placed it in the openings at each end. Now it holds plenty. There is a drawer at the bottom.